Terms of use

You can find information about the general terms and prices of BH Telecom d.d. Sarajevo services on the page:
www.bhtelecom.ba/cjenovnik-i-uslovi

BH Telecom d.d. Sarajevo reserves the right to change these terms and conditions. All changes will apply to the use of BH Telecom services, including the use of the My BHTelecom application. The buyer is responsible for the accuracy and completeness of the data entered during the purchase.

Terms of credit card purchases

These conditions determine the procedure for ordering, paying, delivering, and complaining about the services offered on the My BH Telecom application. My BH Telecom application can be used for your private use, according to the following terms and conditions.

The merchant is BH Telecom d.d. Sarajevo, and the customer is a visitor to this application who fills out an electronic order, sends it to the merchant, and makes payment via credit card.

Ordering

Any person who electronically orders at least one product/service, fills in the required information and submits the order is considered a customer. All prices are expressed in Convertible Marks, including VAT. The product/service is considered ordered at the moment when the customer selects and confirms the payment method.

Payment

The ordered products/services are paid online with one of the credit cards: Mastercard, Maestro or Visa.

Delivery

The ordered product/service is delivered to the selected mobile account. If the customer does not receive the product/service, or the delivery notification, after it has been sent, within the expected time, the customer has the right to notify the seller so that appropriate actions can be taken.
The merchant undertakes to send the product/service to the customer the moment he receives the confirmation approving the online transaction. The merchant sends notification of a successful transaction via SMS or e-mail (if the user has chosen that option).

Complaints

The merchant undertakes to deliver a product/service that is technically correct and corresponds to the product description listed on the My BHTelecom application. In case of technical malfunction, the customer is obliged to advertise the product/service. Complaints against the account for the service performed are submitted by the end of the current accounting period for the previous accounting period, while other complaints are submitted after the reason for submission has arisen in accordance with the rules specified in the General Terms and Conditions.

You can submit a complaint through the contact center, by sending an e-mail message or by filling out a form at one of BH Telekom's sales points. More information in the Support section.

Security of credit card payments

The confidentiality of your data is protected and ensured by the use of SSL encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encrypting data to prevent unauthorized access during its transmission. This enables safe transfer of information and prevents unauthorized access to data during communication between the user's computer and the WebPay service, and vice versa.

Privacy Statement

BH Telecom d.d. Sarajevo applies the Privacy Policy to the protection of personal data of service users and ensures the privacy of the user's communication content in the process of providing or using telecommunication services of BH Telecom d.d. Sarajevo. More details at:
www.bhtelecom.ba/politika-privatnosti

Support

Although BH Telecom d.d. Sarajevo strives to provide the best possible service offer, BH Telecom d.d. Sarajevo cannot guarantee that the services on the Moj BHTelecom application will meet your needs.
BH Telecom d.d. Sarajevo also cannot guarantee that the service will be error-free. If you have difficulties using the services or you need additional information about the services, the status of your requests or your account, please contact us!

More details at:
Support for private users
Support for business users